Terms of Service

Terms of Service

Welcome to Charly Floral

Thank you for choosing Charly Floral for your floral and gifting needs. By accessing our website and using our services, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

  • These Terms of Service govern your use of the Charly Floral website and its services, including the purchase of flowers, plants, pots, chocolates, balloons, wine, and eternal roses.
  • Charly Floral reserves the right to modify these terms at any time without prior notice. Continued use of the site after any such changes constitutes your acceptance of the new terms.

2. Product Descriptions and Availability

  • While we strive for accuracy, Charly Floral does not guarantee that product descriptions or other content is accurate, complete, reliable, current, or error-free.
  • Availability of products is subject to change without notice. In the event a product is listed at an incorrect price or with incorrect information, Charly Floral reserves the right to refuse or cancel orders.

3. Order Placement and Cancellation

  • Orders can be placed through our website or in-store. Ensure all information provided is accurate to avoid delays.
  • Cancellations must be made within a specified timeframe, typically 24 hours before the scheduled delivery time.

4. Delivery Policy

  • Charly Floral offers delivery services for our products. Delivery charges and times will vary depending on the location and urgency.
  • We are not responsible for delays caused by incorrect delivery information, or circumstances beyond our control.

5. Return and Refund Policy

  • If you are not satisfied with your purchase, please contact us within a specific period, usually 48 hours of receipt.
  • Eligibility for returns and refunds will be determined on a case-by-case basis. Perishable goods such as flowers and food items may not be eligible for returns.

6. Age Restriction

  • You must be of legal drinking age to purchase and receive wine products. Proof of age may be required upon delivery.

7. Intellectual Property Rights

  • All content on the Charly Floral website, including text, graphics, logos, and images, is the property of Charly Floral and is protected by copyright and intellectual property laws.

8. Limitation of Liability

  • Charly Floral will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

9. Governing Law

  • These Terms of Service are governed by the laws of the country/state where Charly Floral is located.

10. Contact Us

  • For any questions or concerns regarding these Terms of Service, please contact us at Charlyfloraldesign@gmail.com.

By using the Charly Floral website and services, you agree to be bound by these Terms of Service.