Refund Policy

Refund Policy

Thank you for choosing Charly Floral for your floral and plant needs. We are dedicated to providing our customers with the highest quality products and exceptional service. Due to the perishable nature of our products, we have adopted the following refund policy:

No Refunds: All sales made through Charly Floral are final. We do not offer refunds once an order has been placed and confirmed. This policy is in place due to the perishable and custom nature of our products.

Quality Guarantee: While we do not offer refunds, we stand by the quality of our arrangements and plants. If your order does not arrive in satisfactory condition, please contact us within 24 hours of receipt with detailed photographs and a description of the issue. Our team will assess the situation on a case-by-case basis and offer a suitable resolution, which may include a replacement or store credit, at our discretion.

Order Cancellation: Orders can only be cancelled or modified within a specific timeframe after placing the order, typically before preparation has begun. Please contact our customer service team immediately if you need to cancel or modify your order. If the order has already been prepared or dispatched, we are unable to cancel it or offer a refund.

Substitution Policy: Due to seasonal availability and supply chain factors, we reserve the right to substitute flowers, plants, or containers with an item of equal or greater value to ensure the timely delivery of your order without compromising on quality or design.

Customer Satisfaction: Your satisfaction is important to us. If you have any concerns or questions regarding your order, please reach out to our customer service team for assistance.

Contact Information: For any queries regarding our refund policy or if you need support with your order, please contact us at [Insert Contact Information].

By making a purchase with Charly Floral, you agree to this refund policy.