Shipping & Returns
Shipping & Returns Policy
Welcome to Charly Floral’s Shipping & Returns Page
At Charly Floral, we are committed to ensuring that your experience with us is smooth and satisfying. This page outlines our policies on shipping and returns, providing you with the information you need for a hassle-free experience.
Shipping Policy
- Processing Time: Orders are typically processed within 1-2 Hours of receipt.
- Delivery Area: Currently, we deliver to all over lebanon.
- Shipping Charges: Shipping charges vary based on the delivery option chosen and the delivery location.
Same-Day Delivery
- We offer same-day delivery service. This service is subject to availability and may not be available for all locations.
Returns Policy
- Return Eligibility: Due to the perishable nature of our products, not all items are eligible for return. Please contact us if you have any concerns about your purchase.
- Damaged or Faulty Products: In the event that your order arrives damaged or faulty, please contact us immediately to arrange a replacement or refund.
- Return Process: For eligible items, please contact us within 24 hours of receiving your order to initiate the return process.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert email address].
Questions?
- If you have any questions about our shipping and returns policy, please contact us at Charlyfloraldesign@gmail.com.
Thank you for choosing Charly Floral. We look forward to serving you with quality and care.